Appliance Repair by Quinn Appliance in Alcoa, Tennessee

I never make reviews but the customer service I have received here has been so unbelievable in a terrible way that I must! Where do I start.....The first time we went in to pick out appliances for an entire home we met with Jesse. He never got back to us with an email or quote. We went in a second time and Doug helped us. He sent us spec sheets. We were several months off until we were at that point on renovations. We said thank you. Several months later I go to order my items and he says “we already have what you wanted here”. I was shocked. I had not ordered the items or paid for them just gotten information and pricing and had decided I wanted different items. He tried to force me to take them even though I had not ordered them. My husband had to finally call him and take care of the issue unfortunately. We then began ordering the correct items...... Finally when our range and all of the 14k in appliances arrived the range oven didn't work. It didn't work on the day they installed it. I called the next morning and no one would answer the phone. Therefore I got in my car and drove there thinking they must be too busy to answer the phone. Absolutely not one customer was in the store. I explained to Doug that the oven on my range didn't work. He said “that's funny and took a few notes and said I'll have to get back to you”.... not an I'm sorry, we will get someone out to look at it, we will get you a new one...nothing except that's funny. Monday comes and they tell us they won't order us a new one. The one we ordered never worked. They then tried to have someone come look at it. He couldn't figure out what was wrong. Then they tried to make us take the floor model. We paid for a brand new range. We were getting nowhere so we said ok, but it can't be damaged and must work. They show up. The range is scratched and low and behold I walk into my kitchen and they are messing around with my brand new warming drawer. I said is something wrong with that...they said no...John the owner said we accidentally brought you the wrong one....you were suppose to get the floor model warming drawer. I had purchased the floor model and thought that's what was installed. No they had installed a brand new one accidentally and tried to sneak swapping it out. You'd think at this point that the owner would be completely embarrassed of his behavior. We call and inquire about what's going on. He says you were suppose to get the floor model so we are taking the new one back. Then we had to fight with him to get him to order us a new range. We still don't know if a new working range will show up. So now I have brand new range back in my kitchen with only one operating oven when two should be working. Absolutely appalled! Ordering your appliances online would be easier than dealing with these fools!

Jessie was great, matched a sale price from another store and we worked out a deal. I recommend Quinn Appliance.

They didnt have whati wanr