Appliance Repair by Sears Appliance Repair in Lexington, South Carolina

The repairman who came to my house from Appliance Professionals was excellent. His name was Richard. He had come to my house twice before, for the same issue. In the end, he determined that my washer needed a new control board, so he ordered it. That was a Tuesday. I received a call from his office on Thursday, telling me that the part was in and that I could schedule for the installation. We are never available to meet a repairperson during the week, so I had to select his next available Saturday. It was a few weeks out, but I booked it anyway. A little while later, I received a call from the company telling me that Richard had offered to work on that very next Saturday so that I would not have to wait such a long time. That was so great. He came promptly on that Saturday, worked diligently as always, and fixed it!

The work order was sent to the overflow and assigned to a third party, Appliance Professionals, which never showed up, cancelled the work order, without communicating with me about issue. I wouldn't call Appliance Professionals to pick up my trash.

The service person never showed up. Never left a message. I fixed the problem myself.