Appliance Repair by Interstate Digital Center in Scranton, Pennsylvania

2...Two appointments were made with this company and Mark did not show up! Our second appointment was made for 1 o'clock today. My husband waited all day for him and at 7:30 at night he gets a call from Mark saying he couldn't make it but he will be out tomorrow. My husband told him what he could do with that appointment!. The same pretty much for the first appointment. We have a 100 coverage on our dishwasher. It should not cost us a thing as we paid for the extra coverage! He was rude and unprofessional! We owned our own company for 40 years and know this is not how you treat a customer! Do not deal with this company if you have any choice at all! so totally unprofessional!

Absolutely the worst with no idea how customer service works. I have been dealing with them and their partner 'Techtronics Services' for 3 months. The owner of Interstate would call and harass me screaming at me like it was my fault my fridge was broken. I only dealt with them bc there weren't many in the area that did warranty repairs for LG. That is a lie... Please use A&E Service Sears company they were a life saver. Interstate is the worst all they care about is being paid not about your product. Stay away from them and Techtronics which is another horrible service company. I complained so much to LG about these 2 that they hopefully were going to take them off as service companies. You have options please do not stay with them like I did. You have options. A&E is amazing and professional. They usually take clients after getting screwed over by those 2 idiot of companies. Techtronics old own Gene legit burned his torch twice in my house causing us to clean ashes all over the kitchen. When asked if he could please not do that again he says he can't help it his torch is busted.... Are you kidding me?! STAY AWAY!

Is there a rating of minus stars? I called LG because of a problem with a fridge--once and only once. I called two places, while my wife called this business. The man that answered the phone screamed at her to stop calling LG on him. She said that I literally just hung up with LG and this is the first time calling you. But he screamed at her and said to wait her turn. She tried to explain the situation but he talked over her until she finally hung up on him. He called back and I answered the phone. The man insisted I was named Patrick and from Old Forge, and I repeatedly told him that was not me. After two minutes of back and forth, I finally told him with a few choice words that he missed out on a customer. He did say he made a mistake, but that was after ten minutes and a lot of yelling on his part. Based on the reviews, it is a pleasure not doing business with this company. God bless those who have to.