Appliance Repair by Appliance Service Center Inc in Pittsburgh, Pennsylvania

Assigned technician and office staff were appropriate, pleasant to deal with, and responsive. Some snafus with scheduling site visits, but nothing out of the ordinary for such companies. This complaint is posted to note the lack of professionalism and respect exhibited by the owner of the company. Upon learning after second home visit from the technician that this potential repair would involve disassembly of a unit due to a former custom installation, the owner immediately called us and shouted into the phone that he was refunding our service call payment because "This is more trouble than it's worth!" and that "I am walking away from this job!" Curtly stated that "you aren't paying" for the part that had been ordered but not installed, without being given the opportunity to even ask if that part could be paid for so that we could approach another company to do the repair. Owner spoke rapidly and with great irritation. While we certainly recognize that the complicated nature of this repair was not something this company wished to assume, we did nothing to merit a dismissive and rude response except, apparently, have a complicated repair situation. Cannot recommend this company.