Appliance Repair by Queen Appliance Retail & Wholesale – Phoenixville Showroom in Phoenixville, Pennsylvania

After comparing refrigerators and warranties, I settled on Queen Appliance for their price and for their 10 year warranty. I had a great experience buying the fridge and the delivery was quick. After the fridge ran for a few hours, the compressor started making a loud high pitched noise. I worked with Queen appliances to have a repair Tech come out and verify that the sound wasn't normal. The tech confirmed that the compressor was very noisy and it wasn't normal. Since the fridge had a defect upon delivery, Queen authorized a return and exchange. I was able to purchase a different refrigerator I didn't want to buy the same fridge and the same brand in case that line had compressor issues. The second delivery was just as great as the first and the new fridge is quiet. While it was a pain to empty out the first new fridge and put everything in coolers, I can't blame Queen for a faulty refrigerator. Stuff happens. They went out of their way to work with me, answering multiple questions to make sure I received exactly what I wanted and worked to get the second Fridge out to me as fast as possible. I already know that when my other appliances die I will be going here to purchase new ones.

We had a very positive experience here. We purchased a new washer and dryer which we are very pleased with. Jordan Snyder in sales listened to our needs, and provided various options and pricing. Jordan is incredibly knowledgeable with regard to appliances. Great service, and delivery and set up went smoothly. Kudos!