Appliance Repair by New Hanover Appliance Repair in Gilbertsville, Pennsylvania

I called and made an appointment on a Saturday for my broken washer. I was charged 60 to hold my appointment window of 3-5pm on Monday. I was told a technician would be there and my issue was a simple fix. Monday afternoon I received a call that the technician was out sick and the next availed slot was Wednesday from 3-5pm. We took it. Wednesday morning at 10:30 I revived a call that there are bad storms in my area and no tech would be able to get to me today. I questioned what storms becuase there were none in my area. I was told that they don't know, thats simply What the technician told them. I was then told that their techs can deny a repair for any reason, even simply that they do not want to do it. I asked how can you promise me a time a lot then if they can deny my repair? They changed the subject. I was then told my repair was not a priory since it was a washer, refrigerators are more important and my job was not. The man I spoke to on the phone gave me serval heavy sigh and cut me off every time I tried to speak. I told him I do not want to reschedule a tech and I want to make sure my card will not be charged the 60 they told me it would. He sighed heavily again and told me no it will not be charged. I wanted to make sure- I was told on the first call I would be charged if I canceled. He called me A lair and told me no one ever said that. He repeatedly told me they have more important calls to take so if that's all “just say so” so he could take other calls. I said that's all, and he hung up immediately.

Hats off to these people whose service for my gas dryer was truly remarkable. My dryer now dries my clothes without a problem. It was fast and it was cheaper than other local companies are offering.

Made an appointment for the Friday before Memorial Day. They called and cancelled because they didn't have technicians through the holiday weekend. Rescheduled for today - they just called and cancelled because they don't work on our washer. That would have been great info to have, oh I don't know like last week when the appointment was made. Wasted of week of our time. Thanks New Hanover Appliance Repair.