Appliance Repair by Gerhard’s Appliances in Doylestown, Pennsylvania

I would give 0 stars if it was an option. I guess I should have read more reviews prior to purchasing to realize what type of business this was. During an install at my home, they damaged a different appliance. Instead of taking responsibility for the fact that accidents happen, our complaint was pushed down the line from every manager to owners with NO RESPONSE. Numerous calls and emails and told to get it fixed on our own and we will receive reimbursement... to then later learn "there's nothing we can do for you." Aside from having to then waste hours of our lives correcting a mistake made by them, we were overcharged for install in the first place. I have NEVER dealt with a company where an OWNER refuses to get on the phone with a customer and have a civilized conversation to discuss these events. I watched a manager speak with him and say "so you won't get on the phone and talk to her?".... I have never heard of such a cowardly move in my life. Disgrace of a business.

I just received my new refrigerator, stove and very fancy microwave from Gerhardt . From the beginning of my experience to the delivery I have been very pleased ! Pete our salesman was patient and informative regarding knowledge of Brands and functions. He understood our first visit was to determine possibilities and was not pushy. When we returned the next day he spent quality time with us and we made a prudent and educated decision. I would refer my family and friends to Pete! The delivery came on date and in time window that was stated. The gentlemen were great and did all the extra things to make this a great experience. I have been loyal to Gerhardt for a very long time because of these qualities! Thank you Pete and your whole team for understanding Customer Service!