Appliance Repair by Poskey’s Auto & Repair LLC in Stroud, Oklahoma

I arranged a tow with Poskey's through AT&T's roadside assistance today which also happens to be Christmas Day. After I had paid via the AT&T roadside assistance representative, Sarah, who was wonderful by the way, I was told that Poskey's wrecker had been dispatched and would be at my car in 30 minutes. I waited about 45 minutes and after not hearing anything from Poskey's I phoned them directly to make sure that everything was on track and I was going to be where I needed to be to take possession of my vehicle. The man from Poskey's I spoke with the owner I'm assuming was nice enough the first time we talked earlier in the day but when I called back the second and last time he informed me that he had received four phone calls but no one had paid him. I found that odd since I had just paid via my AT&T roadside rep who would then in turn pay him. He said he was about ready to just tell AT&T roadside to forget it. That he no longer wanted to do the job. I offered to call AT&T roadside to get to the bottom of why he had yet to be pad. He told me to go ahead if I wanted to call so I phoned AT&T again. After some back and forth between my roadside rep and the man from Poskey's I was informed by my roadside rep that he didn't want to wait the hour and a half it takes for AT&T Roadside Assistance to release my payment to him. He canceled my tow and told AT&T to take him off their list as a provider as he was put out by all the phone calls he had received from AT&T and I guess myself. I informed the AT&T rep that they most likely did not want their customers working with his particular wrecker service as he was severely lacking in professionalism and just outright decency. I understand it is Christmas Day and I can assure you I was not planning on having my car breakdown in the middle of nowhere at midnight on Christmas Eve. I'm sorry if I inadvertently ruined this man's Christmas holiday he was listed as being “open”, but he certainly did nothing to make mine any better. Leaving my car on the side of a turnpike in the middle of nowhere for longer than 24 hours was simply not an option or I would have happily waited until Thursday to do this. To be honest, I'm surprised my vehicle was still there and intact when it was picked up by another more professional wrecker service moments ago. If anyone out there is thinking of using Poskey's wrecker service I would strongly advise you to choose an alternative. This man deserves no ones hard earned money especially if he can't be bothered to do his job.

I have bought 2 cars from this place. Love there office help so friendly and helpful.