Appliance Repair by Sears Appliance Repair in Norman, Oklahoma

The repair man got here by noon and he called an hour before, letting me know that he was finishing up a job and would be at my home within an hour. When he got here, he recognized that my ice maker was not working so he replaced it even though he was just doing a maintenance call. I was so grateful. I've waited 6 weeks before to get my refrigerator repaired because they kept cancelling and rescheduling my appointment. Originally I had scheduled a maintenance appointment as well as a service appointment that was two weeks later. I was so afraid that they were going to call me and reschedule my service call. So I am very pleased with my maintenance appointment! Wish I remembered hey guys name. That is so much!!!

Very poor service compared to the previous year. I purchased the yearly checkup plan when I purchased a what I consider an expensive washer/dryer set. The technician that came this year did nothing other than turn them on and listen to them. The noise he could hear in my washer was diagnosed as coins. When I asked if he took them out, he told me no so I asked him to please remove them because I couldn't see them and had no idea how to take it apart to remove them myself. The previous year, the technician took the front off of them and made sure that all hazardous lint and debris was removed from my dryer's inner panel. The first year I was extremely satisfied and this year it was nothing more than the guy driving to my home to listen to my machines. Very disappointing when you pay in advance for these services not to mention I took a day off of work.