Appliance Repair by Ace Septic Tank Cleaning and Repair Specialists in Obetz, Ohio

Terrible experience. I have used this company to pump my septic and they did a great job. Last fall while pumping out my tank one of the workers noted that my D box needed replaced. This was not news to me. He told me they could do the work. I called this spring April to get an estimate to replace the box and add some fill dirt to my front yard. They scheduled to come out and price the job. They didn't show and no call. I called back the next day and they called back several days later and rescheduled. They missed the next appointment and again no phone call to me. Finally I was able to get them to come out and price the job. I was ok with the price and time to do the job. I paid in full. Well, they didn't show up as scheduled, didn't return my calls until 3 days later and then rescheduled the work. The scheduled day came again and went with no contact. They just didn't show up. I called into the office and a few hours later they called. Informed me they could not do the job and attempted to once again reschedule. I declined and have requested a full refund. These people continued to break their word to me and had every excuse in the book. I am a patient person, but they had my money and I lost all confidence in their ability to be honest in keeping their commitment and word to me. We will see if I have to report them to my credit card company to get the refund. It is one thing to have problems fulfilling sometimes, its entirely different to schedule numerous appointments and then just do not show up and to add insult not even contact your customer to let them know there is an issue. All I can say is that I only deal with honest sincere people and I will never use this company again.

Very rude dispatcher. I called to confirm my appointment she stated she had no idea if they were coming or not coming and just hung up...

Colt showed up on a Sunday maybe an hour after my call. Very professional, quick service. Would definitely recommend to a friends, family or anyone looking for honest septic service!