Appliance Repair by Sears Appliance Repair in Mentor, Ohio

Great price. Colin figured out what the issue was. He gave me a repair price. The unit works great. The price. stayed what was estimated. He cleaned up after himself. I would call them again.

I was very impressed with the resent service I received by a Sears employee. He was on time, polite, informative, and experienced. My dryer was fixed on January 10 and I couldn't be happier with the results!

I have never had such horrendous customer service in my 64 years. Do not let anyone from Sears Home Services ever sell you anything or come near your house. Our water heater less than 5 years old was leaking from the bottom. I called to verify it was under warranty and was told it was through October 2019. They needed to send a technician to verify the leak and it would cost me 89.00 actually charged me 99.00. The window they gave for the technician's arrival was 8 am to 5 pm! My husband had to take off work with no pay to meet them. Mid-morning they called and cancelled! We set up for the next day again 8 am to 5 pm so this time I stayed home from work. The technician was disheveled and grumpy but managed to take pictures and verify the leak. Later that day the warranty department called me to say the tank wasn't under warranty. I explained that I was told it was and that was the only reason I had them out. The woman said that the person I spoke with didn't know what they were talking about, that she was the warranty department. I said that at a minimum, I want my 99.00 back. She gave me another number to call where I was passed from person to person for over an hour and no one could help me. Finally someone said that they left a message with the billing department and I'd get a call or email within 3 days. I haven't heard from anyone, but did get this request to fill out a survey. Sears, I know you are in trouble but if you can't do better, just close down!