Appliance Repair by David White Services in Athens, Ohio

Our system was installed new, in a new house about 10 years ago. We had repeated service calls in the first couple of years. The heat pump still freezes up. The technicians that came here couldn't adjust the heat pump to work properly with the furnace. So we've dealt with it... fast forward to this summer. Our a/c stopped working. I called to schedule a service. The lady that answered the phone told me that our system was old and all of the coolant would need to be changed. I don't remember the exact total, but it was going to be over 1000 to complete the service. Trusting them, as they have maintained the system for over a decade, I made the appointment for later in the week. I called another company due to the high estimate. They arrived the next day, and fixed it for 150. So, they never on-call no-showed, as other reviewers are saying, but the value is definitely not there. My takeaway was that my antiquated system again 10 years old was trash. So why spend a fortune to have it patched up?

The woman working the desk had my parts ready and greeted me with professionalism.

Having been a customer of David White Services for over 9 years, we were very surprised to find their business ethics are unacceptable. We called to request a service call because our heating wasn't working. We were told they were running behind because of computer issues but would be at our house between 4 and 5. My husband left work early in order to meet them. When they hadn't shown up by 4:45, we called again and were told they were running “a couple of hours behind.” , but they would be there. They never, ever arrived nor did they bother to call us. We called someone else and will no longer be a customer of David White Services nor will we recommend them.