Appliance Repair by Advanced Appliance Service in Winston-Salem, North Carolina

I am always completely satisfied with the customer service at Advanced Appliance. Most recently, two of the most professional, courteous and competent gentleman conducted plumbing service at my residence. These men kept us informed with every detail of their work. On top of it all, they were extremely efficient. I could not have been happier with the service that I received.

We thought the water heater had gone out; however, Advanced Appliance discovered the leak at our water heater was actually caused by a failed PRV pressure relief valve causing high pressure water to be forced from the meter through and out of our hot water heater. Advanced Appliance reacted quickly to our call and we received a service appointment almost immediately the following morning. Because of their quick action, our home was spared thousands of dollars in damage to pipes and fixtures specifically shower/tub valves which may have also been blown due to the failed PRV. In the end, the PRV was replaced during the same first visit and within two days we had a new State brand water heater installed up to code for our home. We cannot thank our technician, Todd enough for the fantastic job he did installing the new PRV and our new hot water heater. We also appreciate Jack who worked behind the scenes at the office to ensure we were scheduled ASAP and to save us some money wherever he could. We are AHS home warranty members; therefore, working with a local company that's willing to advocate for homeowners and understands the hoops that must be jumped through to ensure AHS/other warranty companies received the necessary diagnosis, correct information and repair recommendations quickly makes all the difference!