Appliance Repair by Wayne Gravely’s Hometown Brand Center in Lenoir, North Carolina

Nice people, lots of spare parts, lots of new mowers and appliances. When ever we need an odd part for a mower or small engine, we can find it here. They are friendly and willing to help you find those obscure parts you need. We just picked up a Briggs and Stratton diaphragm for a 5hp engine. Awesome to not have to wait on shipping to get a part.

I bought a used craftsman lawnmower and I have had it less 3 months and cut yard 4 times and I have had to fix it everytime I used it. Replaced gaskets due to it wouldn't start, then Get it started then it wouldn't go into gear because the drive belt broke , Replace that got it started put it in drive started to cut the grass then blade belt come off twice So I ended up having to replace that as well . plus my tires are dry rotted. Each time it broke down I called and it would be a week before they could pick up the lawn mower and 2 weeks before I would get it back so I had to pay someone to come and fix my lawn mower each time. I paid 650 for the lawn mower and have had to pay to fix it each time I needed to go to use it. I really wish I could've been the fortunate customer to be writing a good reviews. I have never had to buy a lawn mower before and unfortunately should've brought someone with me that knew about them but I really did not think that I would be taken advantage of this way.

Everytime I go in this store I see someone leaving or arriving mad. Now I understand. I purchased a Cub Cadet ZT2 60 and during the first use I discovered that the mounting plates that attach the deck to the frame were loose and had dropped one side of the deck about 3 inches lower than the other. I reattached the bolts, leveled the deck and tried again. I had to mow twice to get a decent cut. The mower was leaving a tall stripe of grass between the outer blades and the inner blade on both sides. I went To Wayne Gravely's to get a new set of blades in hopes the blades that came with the mower were junk blades. They had no blades in stock so I ordered online. New blades installed and I get the same bad cut. I went to Wayne Gravely's to see if someone could recommend the next step to try to correct the problem. I was told to ask the person in the shop and they, while not rude wouldn't even bother to acknowledge my question. One lady in the office suggested I bring it in that it would surely be under warranty but the other lady quickly corrected her to tell her she wouldn't say that. I really expected a little better service than this. Tell me again why I shouldn't have bought this mower at a big box store? Service after the sale? Return defective products? The pre delivery checklist performed by the dealer?