Appliance Repair by Triangle Appliance Repair in Durham, North Carolina

Great customer service. Prompt response to calls & issues! They have serviced our appliances for several years! Servicemen are all pleasant, competent, efficient. Thanks and keep up the great work and treatment of your customers. CWil

A repairman came out to the house to repair our refrigerator and prior to paying we asked him to provide us with a receipt that included the work that was done, the diagnosis made by the company and a statement of the warranty for parts and labor. The repairman said he could not provide us with such a receipt and continued to demand payment. We restated our need for the receipt and the repairman got combative in a way that made us uncomfortable having him in our home. We asked him to leave and requested that he have the office send us the receipt so that we could then make payment. He honored our request to leave but not before he brusquely pulled from my hand the paper he had previously handed me. The repairman also did not conduct himself well during the repair. Several times he dismissed our request to protect the refrigerator door from being damaged by the wall. Finally WE placed a shim behind the wheel so that the refrigerator door had the necessary clearance. Throughout the servicing the repairman expressed frustration and we believe that he was cursing to himself at a low volume, but not low enough for it to go unheard. We expect people who come into our home to treat us with respect and make us feel comfortable in their presence. This was not the case and we would never have this company come back to our home.

I'm sitting here waiting on a repair. I scheduled this one week ago and no one has called me to say they are late, the office doesn't answer the phone and they knew I had to be at work in Wake Forest at 4. I guess they are so busy that basic customer service is not necessary.