Appliance Repair by PARTs Charlotte in Charlotte, North Carolina

Communication is the horrible. There is not way of getting someone to get back to you, answered the phone or email. No a great customer service or responsiveness.

Their communication is awful. This all started September 30th this year. My microwave has been broken and needed a special order piece. After waiting two weeks 10/18 from my first conversation with the technician, I had to call them to be told that it had to be specially ordered. 10/23 I called again, I was told it came broken and they had to get another. I may be wrong, but I feel that I should have been told about this since I had been waiting almost a month. Then, I had to call again 11/13 to be told that it would come in the next Monday and they scheduled me for the following Wednesday afternoon 11/20. By 4pm I hadn't heard from the technician so I called. The customer service rep said the technician was in a city over an hour from me and didn't know if he would make it but that the rep would call me back to let me know what was happening. That didn't happen. I wrote an email to their address. No response. I called the next day to be told that they best they could do was the next Tuesday 11/26 and was told there was documentation that they came an no one was home. False. I have the Ring doorbell and no one has been to my house, even to diagnose the problem. When I mentioned this, I was told “We have a combined 150 experience. We don't need to come by to determine the problem.” That's fine, just don't record inaccurate information. I understand that some things are out of people's control, but your ability to communicate these problems is NOT one of those things.

We could not have been more pleased with the service received from Parts Charlotte. Prompt attention as well as courteous and respectful communication prior to repairs are all worthy of mention. The technician was polite, stayed in touch despite unexpected traffic issues, and was highly efficient at his work. Sincere thanks to Parts Charlotte! Cheers! Highly recommended!