Appliance Repair by High-End Appliance in Ronkonkoma, New York

Had my Sub zero repaired. From the appt to the service all very accommodating. Arthur & Bill super knowledgeable & friendly. Neat, clean, fast repair. Called when on their way. It's not always easy to find a repair company you can trust & I trust them. All estimates were upfront & accurate. Highly recommend!!

This company and its management and or owners are completely unethical and unprofessional in every way. I had them at my home to do a repair on my Sub-zero. The women who answers the service calls is simply not NICE. That should have been a red flag but I was in need of a repair and needed to do so right away. They came and did my repair and charged me 1,000 for an Ice maker, and a pull out grated draw. Expensive but it is sub zero. The ice maker I was told was hard to find because my fridge is 15 years old. However the repair man just happened to have this rare ice maker in his truck. It seemed to be a bit unusual at the time that this rare ice maker happened to be sitting in his truck and was ready for immediate installation. I had not had ice for months therefor I was psyched to have it installed which they did at this point with no issues. The ice maker I was told by a REAL AUTHORIZED Sub-Zero repair facility was not a new unit and possibly my old unit removed and cleaned up and re-installed. I could not verify whether or not that was a fact or not. What occurred in the next month was that the arm from the ice maker fell off. They came put it back on and left. All good at that point. It came off three more times in the next 2 months. I was told I was going to be charged for them to come out and re-install the arm unless it was defective. I told them I needed it taken care of and scheduled the appt. After 2 no shows I contacted the same kind women who answers the phone there and she said I cancelled the appt. because i did not want to pay for the service call. THIS WAS COMPLETELY UNTRUE. I then spoke to a person who represented himself as the owner. Wow what a classy guy this is. He got on the phone with an arrogant tone before I even spoke. I can go at it with the best of them which I did gladly. This is an unethical shop with extremely poor management and a huge lack of integrity. This is where I start with the review. All I was looking for was what I paid for and found out what I paid for appears to be what was mine to begin with. BUYERS BEWARE. Very unethical and Very unprofessional. STAY AWAY. There are far better companies out there with stellar reputations. I gave them one star because I had to in order to leave a review but what there work represented was a ZERO star review. I was threatened over the phone as well. Another stellar way of doing business with someone who simply wanted to have his ice maker that he paid for working properly. Too many options out there that you would have to deal with a company like this.

Richie is an awesome rock star! Thank you the great service.