Appliance Repair by Sammy’s Appliance Services Inc in Rochester, New York

The guy that came to look at our freezer was very rude - did not look my husband in the eye, would not answer his questions, just took our freezer apart did not put it back together and left. My husband assumed the receipt he left would answer the questions he could not get answered, but it was all random scribbles. I had to call to find out what the parts cost, what the labor cost, etc. We ended up finding the parts on Amazon quickly and easily, and installing them ourselves because they said they had to special order them. We ended up paying maybe 50 bucks for a job they were going to charge us 300 for...and maybe 2-3 weeks later they finally called saying the parts were in. I cant have imagine going that long without the use of my fridge! Sincerely surprised they are still in business. The whole process seemed very scammy and unprofessional.

DON'T EVER USE THIS COMPANY. They don't follow code when installing appliances and their practices are extremely unsafe! They ripped the partly melted power cord out of my old dishwasher and used that when installing the new one. They threw the junction box that came with the appliance in my wall cavity instead of attaching it to the wall. Then they thought it was ok/safe to tape the water line and the electrical lines together. When I called them out on their unsafe installation, they argued with me and told me, "this is how we install it." I will NEVER let anyone from Sammy's in my house again!