Appliance Repair by Island Wide Appliance in Patchogue, New York

This company is not in the business to grow and retain customers. My dishwasher is broke. I was referred to Island Wide by Appliance World where I purchased the dishwasher. My husband and I both work outside the home, about an hour away. Island Wide will only guarantee the date of service, anywhere in between 9am-5pm. I have now asked twice if a note can be made on my file that we cannot get someone to our house to be home until noon on said day of service. The receptionist, who must be the owner's wife or mother as she does not care to professionally represent this business, gave me a horrible attitude and said "we have no idea who else will be calling between now and your day of service, so we cannot guarantee you a timeslot". That is the most confusing rationale. I asked if she would like to have my business, make money off my repair and benefit from my recommending Island Wide to neighbors by just reserving a service call time after 12pm on my service date and she said flat out "no". Now using a repair service much more pleasant to deal with who I don't mind giving our money to.

Called this company and told them the problem I was having which was an F1 code on a Dacor oven. Waited for a week to get an appointment. I had the oven opened on the top for the tech to check the wiring and circuit boards. With out even looking at anything on the oven he tells me I need an electronic control board only to find out that this part is discontinued by the manufacturer. Turns out it wasn't diagnosed correctly by him. Ended up being a relay on the board. I dismantled the circuit boards and the electronic control board and sent it to circuit board medics who then Made the nessesary repairs and sent it back within a week. Guess he should have a least made the effort to examine the unit before making his diagnosis. This company is only interested in making the service call money all day. Don't waste your time or money with them. I almost threw out an 8,500 oven.

This shop is a total fraud. Came out and charged 161.00 and told us they Think they know what is wrong with it but they will not fix it. They passed the buck and took the money for absolutely nothing. DO NOT CALL THESE THIEVES. Cannot give zero stars on this reveiw. Have never posted a review in my life.

This company is not in the business to grow and retain customers. My dishwasher is broke. I was referred to Island Wide by Appliance World where I purchased the dishwasher. My husband and I both work outside the home, about an hour away. Island Wide will only guarantee the date of service, anywhere in between 9am-5pm. I have now asked twice if a note can be made on my file that we cannot get someone to our house to be home until noon on said day of service. The receptionist, who must be the owner's wife or mother as she does not care to professionally represent this business, gave me a horrible attitude and said "we have no idea who else will be calling between now and your day of service, so we cannot guarantee you a timeslot". That is the most confusing rationale. I asked if she would like to have my business, make money off my repair and benefit from my recommending Island Wide to neighbors by just reserving a service call time after 12pm on my service date and she said flat out "no". Now using a repair service much more pleasant to deal with who I don't mind giving our money to.

Called this company and told them the problem I was having which was an F1 code on a Dacor oven. Waited for a week to get an appointment. I had the oven opened on the top for the tech to check the wiring and circuit boards. With out even looking at anything on the oven he tells me I need an electronic control board only to find out that this part is discontinued by the manufacturer. Turns out it wasn't diagnosed correctly by him. Ended up being a relay on the board. I dismantled the circuit boards and the electronic control board and sent it to circuit board medics who then Made the nessesary repairs and sent it back within a week. Guess he should have a least made the effort to examine the unit before making his diagnosis. This company is only interested in making the service call money all day. Don't waste your time or money with them. I almost threw out an 8,500 oven.

This shop is a total fraud. Came out and charged 161.00 and told us they Think they know what is wrong with it but they will not fix it. They passed the buck and took the money for absolutely nothing. DO NOT CALL THESE THIEVES. Cannot give zero stars on this reveiw. Have never posted a review in my life.