Appliance Repair by Super Service Center in East Syracuse, New York

When my refrigerator quit working I called every repair shop I could find in my area along with the recommendation I received from each- but no one would repair an LG! Thank God my last call led me to "Super Service Center" which is a small company with excellent face -to- face in-house communication. The customer service person quickly determined the repair needed and told me they would have to order the part, which would take a week, and sent a technician -Tom - to solder the part until the replacement panel came in! They employ certified LG and Sony techs -the two brands no one would repair- along with other major brands. I was charged a one- time fee for 2 in-house visits along with the price of the part; both were so reasonable that I wanted to do a "Yes!" Snoopy dance. And Technician Tom? The best. Absolutely the best.

Qur oven stopped working, and we called the Super Service Center Monday. They were friendly and helpful. They ordered the parts and fit us in for service for today Wednesday, in time to make Thanksgiving dinner for 25. The service man, Tom, arrived at the appointed time and was knowledgeable, efficient and friendly.

The only reason why I am giving this business one star is because the service man was a pleasant individual, but the rest of the experience was in stark contrast to his personality. The receptionist is completely unpleasant and has zero customer service skills. After spending 300 dollars to fix my dishwasher just a little over 4 months ago, the motor is once again breaking. Alerting Super Service Center of this fact produced no results. They were disingenuous the first time around about our dishwasher and repeated that during our most recent follow up. It is a shame that we could not get an honest and up front response from this service center as the art of repair is dying. There are not enough people learning the skills to provide these kind of services. But, why would I call upon this service if I can just pay an extra 100 for a new dishwasher that won't break within 4 months, and not have to deal with the terrible reception and blame lodged our way for an appliance that we trusted them to fix?