Appliance Repair by Dial Appliance Service in Brooklyn, New York

I first called them at 9:30am. My oven was fixed before 12pm haha. And on a Saturday, no less. Eugene the office manager was a pleasure to deal with on the phone. Highly professional, incredibly responsive, very friendly. Did not deal with the tech directly, but my tenant had no complaints. What a breath of fresh air compared to other tradespeople and companies I've dealt with in Brooklyn. Thanks for taking care of my issue so quickly! I've bookmarked this company for sure!

I've been using Dial Appliance on and off for about 5 years. The service ranged from being "OK" to mediocre and the price point has been above the industry norm in most cases. The last repair involved diagnosing and repairing a range hood. The technician showed up, took a quick look, and quoted me 800 + labor to swap out a motor which HE found to be defective. I said "no thanks" was charged 87 for 'the visit' and went off to look for a used model like the one I have. Found one for 400 and decided to swap out the motor myself. to my surprise the motor was FINE, just stuck with a part that came lose. What would have been a 10 minute repair cost me the 400 + 87 for the "guru diagnosist" I did not need to spend because the technician is a .... d... not qualified or LAZY. I called the owner and showed the video documentation of the whole thing, he offered to refund the 87 and told me "tough luck" on spending the 400. Gotta "love" people who take responsibility for their actions.... NOT.