Appliance Repair by Geek Squad in Albany, New York

I called multiple times and they did not answer the phone during their business hours. I called directly to Best Buy to be transferred over and they still didn't answer the phone. Usually the service is great but that was highly annoying and ridiculous.

Today I went to geek. I had an appointment with them, but the unfortunate thing is that the person at the reception was at the height of mockery and bullying, and he said to me, "I will do nothing for you, I will take nothing, and I will go to your condition." My problem is that I bought a phone from best bay and insurance at geek and when broke me phone I went to geek cross gate mall albany and they told me I have to pay 161.99 for me to get a new phone and after two days I received a new phone but the shock is that this phone is a copy from China and when I spoke to the customer service, they gave me an appointment today at the geek best bay cross gate mall, and when I went, meet the person with what I said in the first. This is cheating, be careful.