Appliance Repair by Mr. Appliance of Cherry Hill in Marlton, New Jersey

SKETCHY company and Downright RUDE!!!! Don't even bother wasting your time or money! I am a landlord and I was looking to have a dryer evaluated so I googled a local appliance repair company and landed on Mr. Appliance of Cherry Hill. I called and was helped by their after hours service. This part of my experience was the only pleasant part. The agent was super friendly and patient as I communicated with my tenant regarding his availability. We choose Wednesday and I was informed I would receive an email confirmation the day prior with a photo of the technician. I was going through my emails Monday night and saw a confirmation for the following day which was Tuesday, not Wednesday like we agreed. I immediately called and got a voicemail and left the message that they had messed up the scheduling and that the appointment was for Wednesday, not Tuesday. I received a call this morning from Shelby and she stated "I'm calling to get you rescheduled per your request". WRONG! I wasn't rescheduling. I was holding them accountable to the actual scheduled date and time. She proceeded to tell me that she didn't know what happened but nonetheless the appointment we originally booked was no longer available. She said "I can do Thursday though". I told her I could not answer that because I would have to speak with my tenant first since I was not the one that was going to be there. She then proceeded to say "Oh...well actually until I get you to sign authorization for service and also make payment on the diagnostic fee upfront, I can't even schedule you." So...instead of trying to fix the wrong they made right, all Shelby cared about was taking a payment from me by phone. I told her "to be honest, I'm a little nervous making the payment upfront and then you guys mess up the schedule again". She said "well I can't do anything further until I get the payment". I told her AGAIN I have to text my tenant and see if Thursday even works for him and she once again said "ok, but I can't book anything until I get the payment". I was very frustrated at this point and was biting my tongue for the sake of my tenant and was hoping he would text me back right away. I then told her, "I'm not sure if you want to hold or I can get back to you on whether or not Thursday will work. She said "yeah but again, I can't do anything until I get the authorization form and of course PAYMENT". I then said to her, "wow...all you care about is getting payment. I'm not sure if I even want to do business with you at this point". She said "okay then bye". WOW...what a way to treat the customer after YOU screwed up. Never prior to today did anyone ask for any kind of authorization form or payment. Now...you mess up the scheduling and I need to confirm with my tenant if a different day is going to work and all you can do is ignorantly express over and over again how you need payment and will not assist me until you get it????? Don't even bother. I googled another service and am already booked and good to go with way less stress and NO Payment upfront.

absolutely will recommend Mr Appliance. The service person came when they were scheduled, every time. I give five stars across the board for all communication from Mr Appliance. Timely communication/notices going to both myself and an assistant is extremely valuable. Receiving invoices via email is especially appreciated as I am not always on site. Service man was very clear on estimates, options, and tried a less costly method before ruling that out. Office personnel is top of the line, as the young lady always spoke in a positive and professional manner. M. Hawthorne