Appliance Repair by Appliance Plus in Eatontown, New Jersey

Very unprofessional...and, even worse... dishonest. They were at my house almost 6 weeks ago, said they needed a part. When I called last week thinking I'd give them the benefit of the doubt and assumed the part was delayed, he told me he'd check on it and get back to me the next day. Finally, after the weekend past with no call back, I called the Warranty Company to complain that's a whole other issue in terms of unprofessionalism. They informed me he had just ordered the part the DAY BEFORE!!! Waited a whole month!!! Thanks but no thanks. Scam. The warranty company and this company deserve each other.... Appliance Plus and American Home Shield.... NOT working together!

Shockingly bad! American Home Shield sent them to fix freezer fan. While here another customer called him irate. He said will order new fan. I said will be back from vacation 1 week. Waited a month without a call. AHS arranged another visit. He called to say Friday 12-3pm. I waited all day no show no call. Today Monday he called me to come out. I said he never came. He insisted he did and my wife let hiim look at ice maker arm. I said wife right here and no you did not. He insisted until I said cooling fan. He had me read model number and said he went to wrong house last friday. He stated that this was a common mistake. We then had a 15 minute argument about how it was my fault that I did not call him after vacation; how he doesn't have 1 customer that he waits around for; doesnt have a system to follow up on unfinished jobs; the person at the wrong job Friday told him not cooling fan but ice maker arm and he did not investigate; didnt bring cooling fan to that wrong house even though supposedly he was coming to mine to replace it; said his business was for sale at 3 million dollars and if I know better how to run it I could buy it. I said I am a doctor for 10,000 patients and follow up on everyone. He said didn't a patient ever go to your office thinking it was their appointment but was wrong office? I said a better comparison would be me going to the wrong office, treating the wrong patient for the wrong diagnosis then insisting I went to the right ones. The extensive negative reviews say it all. "Be afraid, be very afraid."

The most horrific impolite incompetent repair service in the world. They are the text book definition of crooks. If you ever find yourself uninformed or unlucky enough to have gotten a quote from them..... assume it's a minimum of double the price if not triple of what any top of the line expensive service would charge