Appliance Repair by P.C. Richard & Son – Service Center in Carteret, New Jersey

Worse service ever! Don't buy anything from there because if you will need any service in the future that will be a nightmare for you, like mine now! If a Technician doesn't know what parts to order in his first inspection it means he shouldn't be a technician! Every time he comes he said he needs to order another piece for a dishwasher .... and also every time you have to make a new appointment for to schedule him to come fix or check and say he needs to order another piece! it is at least 7-10 days later... they just need to change 2 button on my dishwasher and already 1 month pass and still not fixed! I will be complaining about them where ever I can

Had to order a part for my dryer but they kept me informed coming tomorrow hope they get it fixed

Horrible horrible horrible. My washing machine was leaking. I called told the service center EXACTLY what was wrong serial and model number guy came out a week later WITHOUT the part. I was on a 12 to 5pm time line so I sit and wait Apparently he wasn't told what the problem was. I was reschedule for another WEEK AND A HALF but told them I needed to be on a cancellation list because i couldn't wait almost 3 weeks to have a washing machine !!! They called and I was scheduled for Friday with a freaking window of 7 am to 5 pm. So ANOTHER day I sit around and wait because apparently I don't have a life or anything to do a couple of weeks before Christmas!!! Or any other time for that matter !! I get a call at 4 pm guy can't make. An emergency came up. Ok well I'm sure he isn't your only repair man I call. Ask to speak to a manger of the service dept. after 20 mins on hold I was told someone would call me back soon. 45 mins later I call again. Oh I don't see a request. Let me put one in. I said I need a call BACK NOW on hold again 15 mins. 10 mins later sto no call. I call back again. Oh I'm sorry no manager is here they all left for the day. Now I am wayyyyy passed mad. Finally on hold 18 mins. Someone comes back. The supervisor said she will get someone out there tomorrow Saturday with a window between 7 am and 6pm. Again I have no life. So here we are on day 3 of me WAITING FINALLY THE GUY SHOWS UP at 5pm. He had the part and was very nice and got the job quick for me. Seeing I had somewhere to be at 6. Sooooo beyond annoyed. And PO'd. 3 total days THREE wasted !!!!