Appliance Repair by Norman Mechanical in Bloomingdale, New Jersey

I called to have service on my central air unit. This company needs to add two simple questions to their phone call when booking a service. Next time ask what kind of unit and if it's still under warranty. Be honest and upfront next time so you don't waste customers time and hard earned money. Completely understood having to pay 175 for a diagnostic service and was willing to pay that under the assumption that they could continue with fixing my unit. However, my unit was under warranty. I was told they could not continue to work on my unit if I was going to go through the warranty because they had no account with that particular company. How would I have known that?! Yes, it would make sense for me to have it fixed under the warranty. Why would I choose not to do that. Waited all day in an 87 degree house for them to tell me this! Technician was here for all of half an hour. I didn't have a choice to not go with them so pretty much wasted my 175. Would have been nice to know this beforehand. Called office to comment on why I wasn't explained this ahead of time only to get poor customer service. If you knew you couldn't provide a service on a certain unit under warranty, why wasn't I made aware of that? And then company still has the nerve to charge me knowing this. Any good quality business, if they wanted to keep customers, would rightfully make it right. Waste of time and money!