Appliance Repair by Sears Hometown Store in Swanzey, New Hampshire

Ordered a dryer online, received a conformation email minutes later that said the store will check inventory and send an email after the store opens. In the morning I received an email that I was able to pick up the machine at the Swanzey New Hampshire store. When we arrived at the store we met Bob Jones, he claims he is the Assistant manager. He then went into a ten minute rant how he had no idea why we were there and the online store has nothing to do with this store. Note not once did he try to look up the order or check if he had the item in stock, After some time arguing he went in back and within 1 minutes he came out and said we don't have that dryer in stock. We asked what we do now, he said it's our problem and call the online company. We left and went to the parking lot and called website help desk. They were very helpful and checked our order thoroughly and then asked to speak to the Bob Jones, I walked back into the store and handed the phone to him, guess what, they had the machine and all of a sudden there was no problem. We received the machine and left. I would stay as far away as possible from this store and Bob Jones; he is incompetent and has no business working retail.

I always enjoy my visit to Sears Hometown. If they dont have the tool I need they order it for me. This time though I needed a freezer as mine and died, and the were able to get me one that day. Jen was especially helpful. So glad they are here in the area

I went in to lease a mower and the staff was professional, friendly, and extremely helpful.