Appliance Repair by Sears Appliance Repair in Salem, New Hampshire

I had a wonderful experience. The technician called before coming and arrived within the service time. Also, he was very courteous and knowledgeable. He also gave me some tips.

He was very professional worker he new exactly what was wrong with my gas dryer. Brian was polite iwould ask for him again. Thank You Geraldine Goodwin.

We have a Kenmore Elite refrigerator. We bought it 3 years ago, thankfully with a 3 + another 3 year service plan. It has broken down twice a year since we purchased it. Each time we lost food and had to get a rental, which Sears reimbursed us for. The catch with the service plan is you need 3 different repairs in one calendar year, otherwise you cannot get a replacement. Finally this year we have made 4 repair calls. It has been a tremendous inconvenience every time as we have to rent a fridge each time. Every summer we have had spoiled food and guests visiting, with a rental in our dining room. While the Reps on the phone are very nice as are the Techs when they come 2-3 weeks after the repair call, the quality of Sears overall is not what it used to be. I highly Rec to never purchase a Sears appliance. Once they break, and they all do dishwasher, and Microwave, there are countless hours holding, being disconnected and dissatisfied. Not worth any savings Sears may be giving you.