Appliance Repair by Petro Home Services in Merrimack, New Hampshire

Today I had a horrible experience with Petro Home Services. I was told the delivery guy would be here between 10-5pm. I called the local office twice to confirm they would be here today. I was on the schedule and a ticket order was printed. I stayed home all day because I have to give my pets access to the yard and I didn't want anything to happen to the person delivering the propane. I stayed home all day and the guy never showed. When I called to complain ask what was going on, the lady on the phone acted like it was my fault that they had a mix up in the system. She offered a 50 credit in which I accepted but then told me since it was a small "decorative fireplace" that it was not important enough for them to come back out. To the rep: it's not about the small fireplace, its my time I waited wasted for you and now I have to wait all day next Tuesday for you guys to come back out hoping that you will show up. Here's my advice, you guys are better than this. There's too much competition for you to drop the ball like this and then blame me for your error. Regardless if its a small fireplace or my main source of heat which I buy both from you, I'm a customer that's loyal and I always pay my bill immediately. If my payment was a NO-SHOW like the delivery guy, I bet you'd be calling me like I called you today asking what's going on. If you want to continue to earn my business, please respect my time as well. Get this right on the next visit and I'll change this 1 star to a 5 star. I still believe in your company. To the rep: I did not mean to give you a hard time on the phone. I knew you did not have the solution because it was to late. I appreciate the 50 credit but my time is much more valuable. Now I lose 2 entire days of waiting for the delivery. I just ask that you see my point of view. Other than that, I think you handled the situation about as best as you could. Thank you for your time.

Walter came by to fix an ongoing problem we had. He was quick and professional. Highly recommend.

Petro home services is very easy to work with signed up as a new customer they were friendly and accommodating. I wanted a company they delivered oil as well as serviced my equipment they were very accommodating. They arranged a tech to come out and tune up my furnace Walter Haley tech 242 came out he was very knowledgable and complete. He answered all my questions about the system I have gave me an overall on my furnace did tell me it is older but still seems to running fine for now he was also able to give me some names of systems and pros and cons of each type of system. This was all as he was tuning up my furnace. He also pointed out things why as a home owner not to let the system go so long between tuneups as the previous home owner has done.