Appliance Repair by Austin Automotive Repair in Fitzwilliam, New Hampshire

I get great service plus. What "great service plus" means to me: Personalized service, options given with estimates from most expensive fix, with new parts, to a least expensive fix in which the mechanic works within the customer's budget for low end income folks like myself. The office clerk has mechanical know-how herself and fields/vets the service call, right off the bat, to start to give the customer a sense of security. Her customer service skills are professional and she is friendly, which is important to me. The owner has a teacher's heart and took the time to explain, with impressive articulation/communication skills uncommon for car mechanics, what issues my 20 year old car has. I had just had a major repair. A new noise, which turned out to be unrelated to the recent fix, precipitated, and I was worried my vehicle may be unsafe. The owner, with his mechanic, did a thorough diagnostic and reassured me my car is safe to drive, discovering the source of the new sound. He did not charge me for his time. I learned a lot about my vehicle. Also, Austin Automotive is willing to triage the order of which vehicle is next in line to be serviced based on the customer's immediate need for transportation. I have been using them for two years with two vehicles and trust their integrity/work ethic as a business team.