Appliance Repair by R C Appliance LLC in Reno, Nevada

An Appointment was made through my home warranty company. Scheduling the appointment 3 working days from the date of the request based on their convenience/availability. A time window was requested by them of 9 am to 1 pm. I took 4 hours off work sitting at home waiting for a repairman who never arrived. No courtesy call to inform me he would not be coming in the time window they had requested. I finally had to go back to work at 1 pm. The repairman and RC Appliance texted/called me at 1:24 and showed up on my doorstep per my ring camera. I let him know via text I was no longer available and had made arrangements with another company due to their no call no show. No apology, no notice. Very poor customer service and follow up. I cannot imagine making a client wait 4 hours - showing up after my appointment window and not even extending a courtesy apology.

We live in south Reno and have used RC Appliance for the past nine years on those occasions we have needed appliance repairs or service. Our experience with them has been excellent. Easy to communicate with their office staff, and the technician shows up when scheduled. Their technicians are extremely knowledgeable. We've never been disappointed. We highly recommend them.