Appliance Repair by Eichner’s Sales & Service in Ogallala, Nebraska

We were looking for a Lowe dealer and found Eichner . We wanted a Lowe boat cover and found a price through the Lowe website. We wanted to give our business to Eichners and help support the Keith County economy. We were quoted almost a 100 mark up over the price quoted on the website. We showed the staff at Eichners and they refused to budge. I have no issue with them making a profit, but that is gouging in my opinion. We then took our boat to have an exhaust leak repaired, test the cranking battery, and perform any needed maintenance. After several calls to them, they finally said the boat was done. No exhaust leak found, the battery tested fine, and no maintenance required. I paid the diagnostic fee and made arrangements to pick up the boat after hours. They had the boat out as promised, but had left the key in the "on" position, leaving me with a completely dead battery. I knew the battery was weak as I had to put it on a charger every week prior to taking it in. The battery was no longer salvageable after leaving the key on, so I still ended up taking more time and aggravation going to another location to buy a battery that could have been replaced while it was there. When getting on the lake, the exhaust leak that had been there for 6 months was gone, even though they said no problem found. I'm glad they fixed the leak, even though they said they didn't. I called them back to explain my less than stellar experience, and although they said 'sorry', they offered absolutely nothing in return to try and earn my business. I was willing to pay for additional maintenance and accessories to help support them, but will take my business elsewhere. I am fairly certain that Brunswick Lowe needs to hear about the lack of customer service their dealer is providing as well. Stay away, they want your money without providing service or communication.

Love this place, plenty of toys and parts, Maria is awesome!