Appliance Repair by Collins Automotive in Cozad, Nebraska

Steve and Andrew went above and beyond to service my vehicle with short notice, performing additional inspection beyond the requested service!

I have mixed thoughts here. I am new to town and went here on the recommendation of a co-worker. They open at 7:30am which is also a big convenience due to my work schedule. I arrived just before 8am and was asked to return in an hour which was not an issue. I returned at 9am and they started on my 2012 Nissan Altima immediately. All I needed was a simple oil change. After only about 30 minutes, another pleasant surprise; my car was ready to go. I was already expecting a 3 administration charge for using a card but to my shocking surprise my bill was just shy of 51; the highest cost for an oil change I have ever paid. I was also charged a rate of 5/unit for windshield washer fluid. The shocker, after review the receipt when I got home, was the nearly 30 charge for SYNTHETIC oil; something I did NOT request. Additionally, last night after getting off work, I needed to use my windshield wipers. I went to spray washer fluid on my windshield and...NOTHING! Not so much as a drop. Fortunately, it was misting enough I was able to clean my windshield off. I have a jug of cheaper washer fluid in my trunk but can't fill it because I need to prove there's nothing in there when I return. Bottom line, I was very happy with the staff and definitely the service but I should have been asked about using a higher priced synthetic oil. I have yet to see how my washer fluid issue is handled. I actually recommend this place even after all of this but I highly suggest you ask questions and make sure you get all the information up front and they should NEVER go above and beyond what you ask for without first discussing it with you and disclosing costs.

At first I thought this was a decent place. They guys working were very nice. However, when we did our own testing and realized we were low on oil we told them we would just go across the street and buy oil. They said it would be cheaper from them so we stayed. They proceeded to poke around for all of five minutes and charged us three times the cost of an oil change to simply add oil without fixing a thing or changing the filter. I am disappointed in their service and feel that they took advantage of me as a young traveler passing through with little car knowledge.