Appliance Repair by B & J Septic Pumping in Warrenton, Missouri

Whatever you do... do not use these crooks! 2+ years ago we placed a service call because our septic alarm was going off. The next day two young guys showed up... one was obviously training the other. He said they had to replace a relay which would cost about 75. He worked for about 40 minutes. Then presented me with a bill for over 300. When I asked why the bill was so high... he said I had to pay their travel time from their previous call which he says was an hour away and I had to pay for both technicians. I called the office and asked them to explain why I was charged for their travel time from their last job. I don't do their scheduling. I also asked why we had to pay for two technicians when it obviously only needed one. The woman in the office referred me to the owner, Butch. He's a real piece of work. He said he if he feels like sending two guys out he does. He wouldn't work with us at all. Fast forward 2+ years... our alarm went off again so I obviously called a different company. Before they came out I asked them to explain their fees to me up front because we had been burned by a different company before. He said "I bet I know exactly who you're talking about". I was surprised so I asked him who he thought it was. He said B&J Septic. He said they have a terrible reputation. So, please heed this warning. I wish there had been some reviews out there when I first looked up B&J. Also, they have an F rating with the Better Business Bureau. You can log on to the BBB site and see the rating and the complaints.