Appliance Repair by Mid America Electronics & Appliance Service in St Peters, Missouri

The appointment was made through Samsung for warranty work on my washer. On Friday, I made an appointment for Tuesday from 8am-12pm. Monday morning at 8:09am, they called and asked if I would be available for that day. I then got an email saying my original appointment was rescheduled for Monday from 8am-12pm. I waited the entire day at home for them, and they didn't show. Tried calling but was only on hold, and could never get through. Now at 4:42pm I got a call saying they've rescheduled my appointment for Tuesday afternoon. They didn't ask if I am available I am not, didn't confirm if this was okay, and again didn't answer when the automated call sent me to their office. This is very unprofessional and frustrating.

They are awful...Home Depot contracts my extended warranty service through them. Every time I set up an appointment through Home Depot, I am told Mid America will call me and tell me when they will be arriving, morning or afternoon service. I called recently and was told they would call to confirm the appointment request for 11/25/19. No call ever came, so I went to work. I get a call from the repairman who says he's 5 min away. I tell him, I had no idea he was coming but I could be there in 30 min. He can't wait that long because it will throw off his schedule. What?!?! I have to clock out half a day but he can't wait 30 min? Especially when he has no idea what sort of repair he's going to have to make? He could be at my house for 2 hours... He says, I'll call dispatch and they will call me to reschedule. Then, I get a call from Home Depot a few days later saying my repair was complete...wait, what?? Nobody ever stepped foot in my house. I told the rep from Home Depot and she was kind enough to o call MA and said they will call you on Thursday today to confirm for Friday, AM or PM appointment. Welp, it's 7:31pm and guess what...no phone call. I have no idea if they're coming tomorrow nor what time it might be. I should have suspected, because this happened LAST TIME. They said they showed up to my house, rang the doorbell and nobody was home. Except for one small detail. I was homerecovering from a kidney stone, so I wasn't going anywhere as was my wife taking care of me, I have a Ring doorbell and there is no video evidence that they showed up. I had to reschedule that one too. Stay tuned folks, we'll see if the repair guy shows up tomorrow. Unannounced. Again.

Was a warranty contract from Lowe's but I felt they were very thorough and fast.