Appliance Repair by Elite Automotive Service in Nixa, Missouri

PLEASE READ THIS! If you would have asked me 4 months ago about Elite Automotive, I wouldn't have been able to speak highly enough of them. I would have told you “They are absolutely the best shop in the Nixa area!” However, it is unfortunate that I now have to give Elite Automotive even one star in order for me to write a review, because sadly they don't even deserve the one star. After 3 years of service and nearly 6,000 dollars, Elite Automotive decided to turn their back on me and not honor a warranty that was paid for through them. The clutch and transmission went out while I was travelling through Georgia, so I rented a U-Haul to TOW MY CAR TO THEM for their services. I paid them to put a clutch, and transmission in, but when I drove it from their shop, the clutch was extremely jittery and rough. So much so that it would lurch forward and even stall out. They said “Just give it a week or so to set itself in” two weeks later and it's no better. They blamed it on the parts. By this time I am in Mobile AL and I blow a head gasket. I had an engine rebuild with them back in 2017 which is well within my 3 year warranty and the mileage on warranty. I now live in Florida, so I towed my vehicle with a U-Haul once again, only this time back home. I notified Elite, and they instructed me to find a certified mechanic in Florida diagnose the head gasket and the damage that was done from it. After diagnosing the problem, the mechanic in Florida said that the only way the head gasket could have blown to this extent was from the head gasket simply giving out from the rebuild. Elite Automotive refused to believe this, and instead kept looking for ways to weasel out of honoring their warranty. My car sat in the shop for almost 2 months while they dug around trying to find evidence against me in order to void the warranty. They finally they came to the conclusion that it was somehow “My fault” and refused to honor the warranty let alone help me in anyway. I mentioned the clutch again and them said “sorry that's not something that we can help you with either” I have had 3 other certified mechanics look at the clutch and every single one of they said “They shouldn't have let you drive away with your clutch like that they didn't surface the fly wheel properly and they didn't install it correctly.” I have since tried for weeks to get in touch with the owner, Adam, but have still not received a single call. I have tried to be as civil and understanding throughout this whole experience, as I have hoped they would see where they fell short of helping a loyal customer. Unfortunately for them, I now have an attorney investigating the situation, and I'm sure will be contacting them shortly. I am not going to tell you where to spend your money. All I am asking is that you realize how this situation played out for me, and that you understand that this could regrettably be you one day too.

Cliff the “mechanic” was absolutely rude. Asked him to place my towel over my driver's seat before he got in with his shop clothes on. He ignored me. Told me my proportioning valve was leaking. It doesn't. Asked him if everything looked okay at inspection. He said “not today” and walked away. Elite gets no more of my money!