Appliance Repair by Goedeker’s Home and Kitchen Appliances in Saint Louis MO in Ballwin, Missouri

BUYERS BEWARE! I purchased a refrigerator from Goedeker's for my son for his new house. I paid extra for professional installation and "white glove" delivery service. I didn't want my son to have to do anything except enjoy his new refrigerator. Unfortunately, however, that is not what has happened. It has been 6 weeks since I ordered the refrigerator. It took 3 weeks to be delivered only to be delivered damaged with a big dent on the door. The delivery company 1 did not install the refrigerator water line; 2 failed to install the anti-tip bracket/stabilizers so fridge rolls and tips when doors are opened; 3 did not properly install door/drawer handles so handles fall off when trying to open fridge/freezer; and 4 damaged my son's home while bringing the appliance into his home. I immediately called and emailed Goedeker's to advise them of the damaged refrigerator and failed installation. I requested that they remedy the damaged door and immediately send out a professional installer to stabilize the refrigerator and properly install the handles and water line. Goedeker's response was to refund the 89 installation fee for not installing the water line, tell me to crawl on the floor and lift up the front of the 300lb refrigerator to lock the stabilizers seriously? I paid extra for professional installation for a reason, send out a new refrigerator door, which was dropped off at my son's doorstep by FedEx, and then have the same incompetent shipping company come out to install the new door and stabilize the refrigerator. Well, guess what, the shipping company which finally returned to my son's house 10+ days after initial delivery, was not able to install the new refrigerator door because the replacement "door" that Goedeker's sent did not include the water dispenser or ice maker and the shipping company doesn't "do that kind of stuff." I have asked Goedeker's several times to send out an authorized GE appliance repair/installation company to my son's house to properly and without voiding the warranty install the refrigerator door, but that doesn't seem to be an option because they keep sending the same shipping company to do the work required of an experienced technician. I have given Goedeker's every opportunity to remedy this disaster and they have yet to do so.В All I want is the brand new, undamaged refrigerator that I paid 2000 for to be professionally delivered and installed at my son's house. Is that too much to ask??? I didn't order a scratch and dent special, but that's exactly what I got from Goedeker's. Now, I wish I had just paid a few hundred dollars more and bought the exact same fridge from Home Depot or Best Buy.

My experience with Goedeker's was amazing. They had the exact dresser I had been looking for and it was the cheapest price through them. It was a typical delivery time of about a month, but they were extremely professional about delivery. They had great communication with me on who was dropping it off, how far away they were and everything. The dresser is in perfect condition and I really enjoyed my experience.