Appliance Repair by Clayton’s Appliance Repair in Zimmerman, Minnesota

I've been using Claytons for years and they are the best in the business. They installed new washer and dryer along with water softener + iron filer In our new house and couldn't be happier with their service. Great company and service techs.

My mom had Clayton's install a wall mounted a/c unit last summer and had a terrific experience. I even recommended them to multiple people which resulted in at least two jobs. Not a year later, after my mom had passed away, the unit started to leak water down the inside wall. I called, they came out, told me the condenser outside was clogged with cotton and the main drain was clogged, they cleaned out both and I paid 219. One week later the unit started leaking again, the exact same way. I called Clayton's early Mon morn and asked to have someone come out before Thurs when the house was being put on the market. I was told that would not be possible. I admittedly got a bit frustrated and was transferred to I believe the office manager Connie? She became quite rude very fast, even after I explained the situation. She told me she "could not justify paying a tech OT in this situation " and hung up on me. Well we had to block all showings for Friday morning and a very nice tech came out. He showed me that the drain tube was left too long when the unit was installed and I made the comment "well, your company did the installation " and he just said "I know but it wasnt me". So we paid over 200 for a service call that did not address an issue that should have been installed correctly from the beginning. I have not been reimbursed or sent an apology. I will not be recommending this company any longer.

I was very pleased with the furnace service I received from Clayton's. The tech arrived on the day promised and quickly diagnosed the problem with my dead furnace. We both agreed a new unit was needed, and he returned in two days to do the installation. The new appliance has been working for 2.5 months without issue. I would use this company again.

I've been using Claytons for years and they are the best in the business. They installed new washer and dryer along with water softener + iron filer In our new house and couldn't be happier with their service. Great company and service techs.

My mom had Clayton's install a wall mounted a/c unit last summer and had a terrific experience. I even recommended them to multiple people which resulted in at least two jobs. Not a year later, after my mom had passed away, the unit started to leak water down the inside wall. I called, they came out, told me the condenser outside was clogged with cotton and the main drain was clogged, they cleaned out both and I paid 219. One week later the unit started leaking again, the exact same way. I called Clayton's early Mon morn and asked to have someone come out before Thurs when the house was being put on the market. I was told that would not be possible. I admittedly got a bit frustrated and was transferred to I believe the office manager Connie? She became quite rude very fast, even after I explained the situation. She told me she "could not justify paying a tech OT in this situation " and hung up on me. Well we had to block all showings for Friday morning and a very nice tech came out. He showed me that the drain tube was left too long when the unit was installed and I made the comment "well, your company did the installation " and he just said "I know but it wasnt me". So we paid over 200 for a service call that did not address an issue that should have been installed correctly from the beginning. I have not been reimbursed or sent an apology. I will not be recommending this company any longer.

I was very pleased with the furnace service I received from Clayton's. The tech arrived on the day promised and quickly diagnosed the problem with my dead furnace. We both agreed a new unit was needed, and he returned in two days to do the installation. The new appliance has been working for 2.5 months without issue. I would use this company again.