Appliance Repair by Warners’ Stellian Appliance in Apple Valley, Minnesota

HORRIBLE!! If I could give them zero stars I would. My elderly mother recently purchased and entire kitchen's worth of appliances from them as well as a new washer and dryer. They never showed up, never delivered and never called her. The store manager, Chuck Wilson, explained there was a "glitch" in their system and absolutely assured her the appliances would be delivered the next day. Once again - no delivery and no communication. She was told Chuck was then out of the office for 5 days. Sales manager John Colby was paged twice and emailed twice. Never responded either. They have no clue as to what is going on and seem to avoid communication at all costs. Their attitude is "we don't know and we just don't care". My mother will be cancelling her order and purchasing elsewhere.

Delivery crew showed up earlier then expected window but someone was at the property and delivered in 30 minutes

They have become a joke! They no longer stand behind their products. They throw their sales people under the bus, and lie to make money. I bought a whole house of appliances, third time I have done that here over the years. I have a refrigerator that makes the worst noise while in defrost noise. Twice a day for 45 minutes. Can't even be in the same room! Three different repair guys come out, they all say it is JUNK, and can't fix it. The salesman told me they refuse to show this model to customers....because of the problems. but they still sell it Service is a complete and udder disappointment! Lies, terrible response time, and unqualified. Salesman told me since it was under warranty I could upgrade to a better unit, spend several hundred more dollars to get a unit that is satisfactory. I was willing t do that..... But wait! The Store manager said, no, referred me to service, they claim the unit is just fine LOL and if I want to return, because t still is under warranty, they will charge a 25 restocking fee! So even under warranty it will cost me another 400, to return it, plus another several hundred to upgrade. BEWARE. Nice people,until their junk product fails, then the greed comes out and they are unrecognizable. Never again! Werner Stellian should be ashamed of what they have become! Not how the old man ran the place!