Appliance Repair by Buffum Appliance in Rockford, Michigan

If I could give zero stars I would. I called him for two weeks initially before he ever picked up- even though I left multiple messages, he never once called me back. Once I did speak to him, he was able to come over promptly. He told us what was wrong but that the part was on back order and it would be two weeks. He cashed my service check, and four weeks later- still hadn't heard from him. Again, called him multiple times and when he finally picked up, he had no idea who I was or what he had done for us. He again said he would look into the part and call back, he never did! It has now been over two months and he will not return phone calls. I would advice against using him.

Great, efficient service for a reasonable price. He came same day and had the smarts to have the part in his truck knowing it is a common issue with refrigerators. Paul was a really nice guy and I would definitely recommend him to friends and family.

I was so pleased with the service I received from Paul today that I feel compelled to leave a feedback. I almost didn't leave a message to try to set up a service call because his voice mail box said he was swamped today, but I'm so glad I did. Not only did a I promptly get a call back, but much to my amazement, he was able to make it out within a few hours. He showed up when he said he would, took my entire dryer apart, carefully cleaned it, re-assembled it, and most importantly, fixed the burning smell problem it was having. He could have charged me a lot more but charged me quite modestly in my opinion. He's a nice guy, knows his stuff, and just the person you hope you're fortunate enough to find when something goes wrong with an appliance. THANK YOU!

If I could give zero stars I would. I called him for two weeks initially before he ever picked up- even though I left multiple messages, he never once called me back. Once I did speak to him, he was able to come over promptly. He told us what was wrong but that the part was on back order and it would be two weeks. He cashed my service check, and four weeks later- still hadn't heard from him. Again, called him multiple times and when he finally picked up, he had no idea who I was or what he had done for us. He again said he would look into the part and call back, he never did! It has now been over two months and he will not return phone calls. I would advice against using him.

Great, efficient service for a reasonable price. He came same day and had the smarts to have the part in his truck knowing it is a common issue with refrigerators. Paul was a really nice guy and I would definitely recommend him to friends and family.

I was so pleased with the service I received from Paul today that I feel compelled to leave a feedback. I almost didn't leave a message to try to set up a service call because his voice mail box said he was swamped today, but I'm so glad I did. Not only did a I promptly get a call back, but much to my amazement, he was able to make it out within a few hours. He showed up when he said he would, took my entire dryer apart, carefully cleaned it, re-assembled it, and most importantly, fixed the burning smell problem it was having. He could have charged me a lot more but charged me quite modestly in my opinion. He's a nice guy, knows his stuff, and just the person you hope you're fortunate enough to find when something goes wrong with an appliance. THANK YOU!