Appliance Repair by Home Services at The Home Depot in Muskegon, Michigan

We have had nothing but trouble with Home Depot. Absolute terrible company to go through for carpet installation. They subcontract people who are disrespectful and leave trash in your home. We paid in full and waited two months for them to come and install carpet, only to be put off another 4 days. The carpet layers finally show up, 4 hours late, and complain the whole time giving excuses as to why they won't be able to lay the carpet, but ripped up our whole dining room, leaving a mess and exposed tacks/nails. My fianc got upset and told them to just leave if they didn't want to do the work. They made that into a mountain of a reason why they would not come back. Finally, they agree to come back “Saturday morning” but gave my father a call and said they “talked to his wife who said afternoon is better” they have no other phone number, there for they have no way of even speaking to a female. I'm very disappointed and upset. Right before the holidays, and our house has been a complete disaster for two weeks “prepped for carpet” I would never recommend them to anyone. Even the managers at the store were not understanding or cooperative as we have gone through nothing but hell.

We ordered a house full of carpet from them. First they promised a 2 week wait for installation, only to be told after purchasing that it was actually a 6 week wait. Then the morning they were due, they called 25 minutes before install and cancelled with lame excuse. And no reschedule date in mind. My house was in shambles, unlivable at that time from all the furniture being in other rooms and blocking things. Plus I took work off to be there. I called the Home Depot store about their United Home Services they use for installs. I talked to the store manager, she was quite concerned. She made a couple calls and I received a call shortly after with a Saturday install, the next day. I had to cancel all my plans, but needed carpet done. United Home Services have terrible customer service and communication. I would never recommend them!! They finally did send a crew of only 2 out to do our house and move heavy items. Felt bad for the guys, but they did a good job. No thanks to United Home Service tho!!

United home service through the home depot is a dysfunctional mess. They stay in business because home depot, after the payment is made, throws them table scraps. When you order carpet at home depot, even after your peers advised against it, expect the company to bail out on the day of installation. I scheduled my installation a month out. The morning they were to come and lay the carpet, I was called and told they could not do it and THEY would contact ME at their convenience to reschedule. Very blunt. No explanation. I had to call the store in town to find out why the 3rd party that home depot hires didn't meet the contract. Later in the afternoon, the contractor called me and knew I had personally taken my complaint to Home Depot. They said they could come out first thing in the morning the next day. Okay, fine. But then after hanging up the phone, they called back minutes later to cancel AGAIN. They stated 'they weren't supposed to tell me that they could come out the next day, sorry for the trouble'. O_o So, now I wait in limbo for carpet that I paid for because I have no idea if the next scheduled day will develop results.