Appliance Repair by Apex Appliance Inc in Grand Rapids Charter Township, Michigan

I recently had my first - & likely my last - experience with APEX Appliance Services. Upon scheduling the appointment for my malfunctioning washing machine, I was told it would cost 97 for the service tech appointment. I was told there would only be an additional charge if I needed parts to fix it. Well, to my surprise, I owed an additional 45 before any purchasing of parts to fix the washing machine. Now, I wouldn't be this upset, but I was told something different upon scheduling the appointment. To be honest, I would have scheduled with a different company if I would have known it was going to cost 142 just for the service tech to come at my house. What a rip off. Not to mention, the mess of dirt & water on my floor from his handy work that was left for me to clean up after he left. I was told there was nothing they could do & I should start looking for a new washing machine. Thanks, APEX Appliance - Glad I paid some stranger 142 to tell me the same thing my dad said to me for free. Oh, & leave me with a mess to clean up after his work. I'm out the money that could have went towards my new washer, but at least I know who I won't call again to service my appliances in the future.

Needed repairs to both an ice-maker and dishwasher. Made a next-day appointment and Tom arrived right on time. Diagnosed both problems very quickly, and explained them thoroughly. He was able to make all repairs on the spot in slightly less than an hour. Incredibly professional and pleasant from start to finish. Couldn't be happier.

I called Apex when my refrigerator stopped working. They were able to send Mark the same day, he diagnosed and repaired my fridge in 30 mins with parts he had in his van. Nice staff, reasonable prices, fast service. Thank you!