Appliance Repair by Sears Appliance Repair in Grand Rapids, Michigan

The people I dealt with in the phone were very nice and helpful to deal with. The service guy was super helpful and my husband really liked him. He really went above and beyond to fix our tractor and answer our questions. I could not have been happier with him!

They finally came on June 7 to fix my washer with an expensive replacement part now that it is September the washer has the same problem, they advised that the warranty ended 3 weeks ago they will be happy to come fix it again, for the full price again, so I have to do this again in 3 months there is something wrong with this picture

The Sears home warrenty is a scam. They said it would be 30days until the warrenty would take full effect and now we are being told it is going to be 90 days. Do not get it. It is not worth the time or the amount of money. We have paid more into the warrenty than what we would have paid just to buy the appliance out right. We are 400 into paying for the warrenty and still have no washer. And are now being told that we can get a 500 credit. And in addition had to pay 100 for someone to come out and tell us looking at the washer for 5 minutes that we should just buy a new one with the credit. This whole process has taken 2 months so now past the 30 days which we were told was the amount of time that we had to wait for it to kick in. Still no washer here. It's one thing after another with what the hidden reason why we can not just get what we paid for. Customer service on the warrenty is horrible also. Supervisor Nathan NCT9870 or so he said was one of the most rudest individuals that I have ever had to deal with.