Appliance Repair by Bekins Grand Rapids in Grand Rapids, Michigan

We purchased several appliances from Bekins 2 years ago. There were some minor complications when our salesman resigned shortly after our order was placed, but we worked through it with them. Our Jenn Air refrigerator proved to be a test of Bekins and Jenn Air's commitment to customer satisfaction. I think it may have been built on Super Bowl Monday. We had multiple issues with it. Each time the Bekins team would provide great service. In the end Jenn Air and Bekins replaced the entire unit at no charge to us. We were very impressed to find not one, but two companies who were both willing to stand behind their products so strongly. We highly recommend Bekins and Jenn Air.

Got a new dishwasher!! The whole team was great! I am very pleased with the whole process: from talking to Michale Smith sales to meeting the installation team. They were on time, efficient and professional! I even got a rose! I work full time, and I did not even need to go to the store once. Mike Smith worked with me on the phone and via email to make sure all measurements were correct and recommended an awesome dishwasher. It took us only a couple weeks from starting to explore an option to having it at home and running!

Bekins is a great company. Needed new dishwashers and a replacement built in ice machine. Bekins was responsive, helpful and just so focused on customer service, I cannot compliment them enough. They make an appointment to show up at your house, and they're there on-the-dot. They are super efficient, communicative and transparent. Their prices are surprisingly about the same as Amazon, but they stand behind their products and are on time, with the install done right. My sales person was Jeff, and he's top notch. I'll go back to Bekins for all my appliance needs from here on out. Fantastic experience.