Appliance Repair by Menards in Escanaba, Michigan

Went to Menard's today and my fiance and my mother had the worst customer service experience lots of employees but nobody willing to extend good customer service and help them my fiance as to even help an elderly couple load a 60 bag of concrete in to their cart employees are rude the only decent service was from the cashier who checked them out. I will never go back to this Menard's again take pride in your job and treat your customers with respect and gratitude because in the end if it weren't for your customers you wouldn't have a job or a paycheck

We will no longer do business!! We have been long time customers and have spent thousands with this company. We ordered a chest freezer. Drove 2 hours to get it prior to that had gone grocery shopping and did some other errands. Didnt get home until after 9. Opened it and there in the lid rear center is a good size dent that has creased and chipped the paint. Tried to call store but already closed. Had no choice but to start up and use or would have lost all the frozen food. So called the next day which was Sunday. Was told we could reorder or 25.00 off. So had to speak with husband. Got back to see if we could do better than 25.00 was told no. So asked if we could just order another lid and just exchange them. Was a no. So said what if we just returned for a replace and then was told that would be 25 restock fee. We are livid. So we took 25.00 off a 359.00 freezer to have a good size dent and will have to treat where the paint is chipped so it wont rust.. We will be back to zero out the credit on our Menards card, cancel it and no longer do business. Buyers beware!!!!