Appliance Repair by Millar’s Appliance in Bay City, Michigan

Had another wonderful experience. Went in for a dryer part I was a huge mess. I came in with no sleep and no model number for my dryer not making much sense. They still helped me find the part I needed. I got home and put the part on. The dryer has been running for an hour now with no problems. Thank you for being so helpful.

We've been using Millar's for all of our appliances for years and they've been great. However, that changed. I made a service call in early October Thursday, October 10 because our refrigerator/freezer wasn't working. They came right away the following day. Looked at it and it needed a few parts, should be in on Tuesday. I called the following week and one part was in, the other part was on back order for an unknown time. I called every week to check the status and got no new information. I called them. They never once called me to give me any kind of updates. Meanwhile, I still have no working refrigerator. We eventually went out and bought one for the garage definitely not from Millar's. Finally, after almost a month, I've had it. I called Maytag directly on Monday, November 4th and to my surprise, the part was in stock and had never been on back order. I called Millar's back and Rhonda said they go through their supplier not directly through Maytag. I ordered the part myself, it arrived the next day on Tuesday, November 5th. I called Rhonda the next day Tuesday, November 5th to let her know the part was out for delivery already. She said “I'll try and get someone out there tomorrow. If not tomorrow, then the next day.” I called her the next day since I hadn't heard anything again and she was surprised I had the part already and bummer, I have to wait yet another day. The repair man came the following day Thursday, November 7th and was really nice. Got everything up and running again. However, I still had to pay for the service call, labor and part even after waiting an entire month. No kind of discounts offered or given at all. Ridiculous! I will never ever shop here again and will gladly go back to the big box stores. I will also be sure to let everyone I know to never shop here again! I guarantee I'd still be waiting for the part if I didn't order it myself!

We had several service calls on our dryer with intermittent problems that periodically continued months after the last service call. When I went into the store and explained my frustration they took excellent care of me and provided me with an additional discount for my hassle. Additionally, when the guys brought me my new dryer that caught a major hazard on the old one not from them and made sure my new one was set up correctly. Great Customer Service! I'll be back when my washer needs replacing.