Appliance Repair by Rent-A-Center in Alma, Michigan

Worst RAC ever. First red flag I needed a Washer/ Dryer set the one I wanted was on back order so they brought me a cheaper set. I called and called and was told for months that it was still on back order. Finally I gave up asking because I had already paid so much on the cheap set. Then a week before the 6 months same as cash date came around, I called got my total to pay it off. The day it was due I got online to pay it off which is how I made all my payments and the app wouldn't let me change the amount to pay, it would only let me pay in bi-weekly payments. Being after hours I called the next day to be told my 6 month date was the day before same day I tried to pay it off online. I was told they would call their district manager and see what they could do. Never got a call back and now I have to finish out the contract paying 300 extra. Never again I will call another company next time.

Their customer service is absolutely atrocious. They speak down to their customers and are very unprofessional. Once my fiancee and I were in the store and a group of three employees were talking negatively about another employee, who was in another room with the door open, in front of customers. They bring their personal lives into work as well and have no respect for the company. One doesn't even wear a name tag probably because she is the worst of them. I will gladly take my business to another facility as the company itself is fine. It's just the employees in Alma rent a center that don't seem to have any respect or people skills. DON'T work customer service if you don't want to work with the public. I also brought a laptop in there to be serviced and they told me they would call when it was done and I waited 2 weeks and went back in there and they said "oh yeah we've had that laptop back". UNPROFESSIONAL. I hope they treat other customers better. I am surprised they are still in business.

Always there when you are down and out and in need of a stove or laptop you name it they will find it

Worst RAC ever. First red flag I needed a Washer/ Dryer set the one I wanted was on back order so they brought me a cheaper set. I called and called and was told for months that it was still on back order. Finally I gave up asking because I had already paid so much on the cheap set. Then a week before the 6 months same as cash date came around, I called got my total to pay it off. The day it was due I got online to pay it off which is how I made all my payments and the app wouldn't let me change the amount to pay, it would only let me pay in bi-weekly payments. Being after hours I called the next day to be told my 6 month date was the day before same day I tried to pay it off online. I was told they would call their district manager and see what they could do. Never got a call back and now I have to finish out the contract paying 300 extra. Never again I will call another company next time.

Their customer service is absolutely atrocious. They speak down to their customers and are very unprofessional. Once my fiancee and I were in the store and a group of three employees were talking negatively about another employee, who was in another room with the door open, in front of customers. They bring their personal lives into work as well and have no respect for the company. One doesn't even wear a name tag probably because she is the worst of them. I will gladly take my business to another facility as the company itself is fine. It's just the employees in Alma rent a center that don't seem to have any respect or people skills. DON'T work customer service if you don't want to work with the public. I also brought a laptop in there to be serviced and they told me they would call when it was done and I waited 2 weeks and went back in there and they said "oh yeah we've had that laptop back". UNPROFESSIONAL. I hope they treat other customers better. I am surprised they are still in business.

Always there when you are down and out and in need of a stove or laptop you name it they will find it