Appliance Repair by Arctic Refrigeration in Greenfield, Massachusetts

Arctic has always been our long-standing Go-To company for heating and cooling issues. They are always prompt in their response and technicians that report onsite exhibit the utmost professionalism in all their dealings. I highly recommend their services.

Such a great experience with Arctic when my boiler replacement exposed some issues with the wider heating system, Jim and Jeff went the extra mile to make sure we could keep the house warm before a coming cold snap. To top it off, I'm pretty sure my basement is cleaner now than it was before they arrived! Definitely my first call when the next job comes up.

called Arctic about a furnace, when the man came out for what was an estimate he did not state he charges for estimates he later called to tell me I was going to be billed for the time, I understand that it is normal for HVAC companies to give free quotes and all others did also I received no estimate, and no work was performed at all. when I explained this on the phone he didn't say anything and I thought the matter was resolved. He then told me I had to have a boiler expert look at it which I did. he came out, checked it over and told me some of the problems with it, the boiler expert DID NOT charge me for this. He did say I had to have the pipes pressure tested before I could proceed with the furnace. I called arctic and he sent out his guy. He spent a couple hours fixing some pipes and then several hours trying to pressure test the baseboard pipes but was unsuccessful, so he tried filling them with water which promptly poured out the bottom of the boiler. basically the boiler is scrap metal, which I had to pay several hours of labor to find out. When the plumber handed me the bill it was for over 800 which included 2 hours for the initial visit which was less than 45 minutes, and again no work was done and no estimate was given. I called the owner of arctic who said if i was going to do any further business with me i would have to pay for the initial visit. I ended up paying some 800 for about 2 hours worth of plumbing repairs. I wish I had not paid for the initial visit because I have no interest in dealing with this company ever again. When I bought the house i was told the furnace worked, however after Arctic, and their boiler expert tore it apart I now have a pile of scrap metal.