Appliance Repair by Dempsey Oil & Air Conditioning – Boiler Repair, Furnace Installation, Gas Heat in Dedham, Massachusetts

What I really think they are doing is up charging home warranty customers. I agree with the other reviewers. Dempsey is shady. Hard to get an itemization of what they are charging. I asked for an itemization for a new furnace. You shouldn't have to ask for this. Wanted to know what was the total cost and breakdown including what was being covered by the home warranty. And what type of furnace they were installing. All they wanted to tell me was what my out of pocket cost would be which was thousands. How can they expect someone to pay for something if they don't know what they are being charged? They need to be investigated .

Shadiest contractor to date. Chris & Britney come out to assess our 12 year old hot water heater that needed to be replaced. They spent less than 15 minutes checking out the unit & most of that time was spent on snap chat. Our hot water tank is covered by American Home Shield; in addition we get an installment cost of 1,500. When we asked for an itemized receipt, the shadiness became evident. Chris refused to provided the assessment stating the cost had to do with pipes & making sure they were up to code. I then asked what kind of pipes, as a home owner I am very knowledg500 for copper pipes, 500 for a 500 for gas line, & 500 for flute module after many attempts to get a itemized receipt we got the run around. The assessors left our home & the office representative Cindy could not email us this bill either. When asked about labor fees, we were told it was included. Still scratching our heads. Seems like they were trying to make up for the water heater cost x 3! Finally their solution was to not go with their services which is honestly a no brainer! They would not answer additional questions until we provided our credit card information. Buy or beware. No wonder they have the worse ratings! If you want to get robbed go with Dempsey Oil!