Appliance Repair by Papalia Home Services in Boxborough, Massachusetts

The scheduling and office team were very prompt at receiving calls and keeping us informed of every step in the process. Mike was the technician who came and gave us the estimate on a complicated vanity installation, which required routing pipes inside the vanity without impacting the drawers. He always arrived on time, and his work was craftsman like in its precision. The result even exceeded our expectations, given the challenges. I would definitely recommend Papalia and Mike again.

During a lengthy and multi-faceted job, Papalia staff and technicians were unfailingly professional and demonstrated high quality workmanship. I've been particularly impressed with their timely responsiveness: answering all my questions, providing necessary documentation, and being flexible in scheduling. I would certainly recommend them and use them again for future projects.

So are you getting quotes to a heating system and some of the figures quoted for your project have you seeking medical attention due to the heart attack you just had. Or maybe you having difficulty getting your head wrapped around your heating replacement needs? Me and my wife were definitely in this boat. Mass save this, rebates that! You could save if you do this vs that but not knowing what any of it means all the mean while stressing about the cost. That's where Papalia can really shine. How do I know you ask? Well I just had a project completed in one of the historic old schools in Leominster. My heat pump was old like 30 years overdue for replacement old and stuck behind other units that blocked access. That's when Betty Jo my product expert and Craig Deleo made things easy. And trust me easy this was not. I had condo associations and historical departments and crazy board members throwing unimaginable hurdles at Papalia. Craig who is one of the most creative people when it comes to heating solutions. His team were great and managed to make this a smooth install. They were all very pleasant and the whole process was great. John boy was super chill with his ability's making sure all the supplies were carried up 3 flights of stairs. Glen was my specialist that did all the hard to reach jobs even crawling deep into the loft to make sure the job got done on time. Roger was my clean up guy and left my house cleaner that they found it. Ohh yah and the Mass save. Betty Jo made this super easy to get the ball rolling. The scope of my job was daunting and overwhelming and the team of people at Papalia made this stress free. If you want your needs taken seriously professionally and the job done right then look no further. I would give this place a solid ten especially because Betty Jo made sure she got me the right machine for my condo. She did everything in her abilities to make sure my family got the Traine unit we wanted and still be able to afford it which is not easy with a infant. But my family were in good hands with PapaIia look forward to doing business with Papalia agin in the future.